FAQs
How much is shipping?
- We offer free delivery in Lahore.
- We charge a flat Rs. 250 on any order that is to be delivered in another city other than Lahore.
- Please see our detailed delivery charges policy.
When will I receive my plant?
- Our standard delivery time is 7-8 working days.
- Please see our detailed delivery time policy.
In which cities can you ship your plants?
- We offer delivery in most of the major cities of Pakistan.
- Please click here to see our detailed delivery service area.
My plant or pot arrived damaged, what do i do?
- We’re so sorry your plant or pot was damaged during shipping. We guarantee the safe and healthy arrival of all our plants and will happily send you a replacement free of charge.
- Please have your order number and a photo of your damaged plant ready, then let us know so we can ship a replacement for you as soon as possible.
What’s wrong with my plant? help!
Don’t worry, we’re here to help you with all your plant questions or concerns! You can get in touch with our experts at eTree for help taking care of your plant friends.
What material are your pots made of?
Our pots are made from up to high quality plastic. They are extremely durable, stylish, and highlight the natural beauty of the plants.
Why plastic?
Simply put, this pot is the best option that meets our high standards for durability, the health of the plant, safety for your floor or surface, and aesthetics. We’ve spent a long time doing lots of research testing pots to come to this conclusion.
Still have questions?
We’re here to help! Get in touch and we’ll get back to you as quickly as possible.